At Adhyaveda, we value the trust you place in us. Protecting your privacy is not just a legal requirement but a responsibility we take seriously. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our website or purchase our products. By accessing or using our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information to provide you with a seamless and secure experience - 

A. Personal Information

• Name, email address, phone number, billing, and shipping address.
• Payment details (processed securely through verified payment gateways – we do not store card or banking credentials).
• Account details, such as username and password, if you choose to create an account.

B. Device and Browsing Information

• IP address, browser type, operating system, and time zone.
• We use cookies and similar tracking technologies to improve site functionality and personalize your experience.
• Details of the pages you visit, time spent on the site, and referral sources.

C. Order Information

• Products purchased, order history, and transaction details.
• Preferences related to delivery, communication, or subscription to updates.

2. How We Use Your Information

We use your data responsibly, only for the purposes mentioned below - 

• Order Fulfillment - To process payments, confirm orders, dispatch products, and provide delivery updates.
• Customer Support - To respond to your queries, assist, and resolve issues promptly.
• Communication -  To send you order confirmations, invoices, account-related notifications, and updates.
• Marketing (with Consent) - To inform you about promotions, offers, or new product launches (only if you have subscribed to our mailing list).
• Personalization - To enhance your shopping experience by recommending products or content relevant to your interests.
• Fraud Prevention and Security - To detect, investigate, and prevent fraudulent transactions or unauthorized access.
• Legal Compliance - To comply with applicable laws, regulations, and industry standards.

3. Data Security

Your personal information is protected with strict safeguards - 

• Use of SSL encryption to secure transactions.
• Storage on secure servers with restricted access.
• Processing payments only through trusted and certified gateways.
• Regular monitoring of our systems to prevent unauthorized access, misuse, or disclosure.

We do not store sensitive financial details like CVV numbers, debit/credit card PINs, or banking passwords.

4. Use of Cookies

Our website uses cookies to improve navigation, analyze performance, and personalize your shopping experience. Cookies allow us to - 

• Remember your preferences for faster browsing.
• Track site usage patterns for performance analysis.
• Provide tailored offers or recommendations.

You can manage or disable cookies through your browser settings. However, certain site functions may not work as intended if cookies are disabled.

5. Data Sharing

We respect your privacy and do not sell, rent, or trade your personal information. Limited data may be shared only in the following situations - 

• With logistics partners, to deliver your orders efficiently.
• With payment service providers, to securely process transactions.
• With IT and analytics partners, to improve our website performance and security.
• When required by law or regulatory authorities, in compliance with legal obligations.

Every third-party partner we work with is bound by confidentiality agreements and follows secure data handling practices.

6. Your Rights

As a valued customer, you have the right to - 

• Access the personal information we hold about you.
• Correct or update inaccurate or outdated information.
• Request deletion of your data, subject to applicable legal obligations.
• Opt out of marketing communications at any time by clicking the unsubscribe link or contacting us directly.
• Withdraw consent for data collection or processing where applicable.

Requests regarding your data can be sent to care@adhyaveda.com . We will respond within a reasonable timeframe as per applicable data protection laws.

7. Third-Party Services

We may use trusted third-party services such as analytics tools, cloud storage, and advertising networks. These services may collect non-identifiable information about your browsing activity. Please note - 

• We are not responsible for the privacy practices of third-party websites linked on our platform.
• We encourage you to review their privacy policies when interacting with those services.

8. International Use

Our website and services are primarily intended for customers within India. Users accessing the website from outside India are responsible for ensuring compliance with local laws and regulations.

9. Policy Updates

We may revise this Privacy Policy from time to time to reflect changes in technology, business practices, or legal requirements. The updated policy will be posted on this page with the revised effective date. We encourage you to review it periodically.

10. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how your data is handled, you can reach us at -

Email - care@adhyaveda.com

Our team is committed to addressing your concerns fairly, transparently, and in accordance with applicable laws.